So – I’d emailed a complaint to a software company. If I’m honest, I was having a bit of a rant. It gets me hot under the collar when US based companies invite me to enter competitions (in this case, to win an iPad – cool!) and then when I’ve completed their questionnaire I get told that ‘only residents of the US are eligible.’ Here’s my rant:

So - yet another internationally advertised
promotion with a prize that is only available to
US residents. Do you have any idea how irritating
that is? Please stop doing this! I'd love to win
an iPad; it's the only way I'll get one. But I'm
not going to be able to do it this way, am I!

I get a reply which, while polite, is entirely irrelevant:

Thank you for contacting SugarSync Customer Care.
To be able to win the iPAD, you should be a resident of the US. If you are resident of US, I will forward the suggestion to the product management.

So I thought that merited another email, wondering if my Customer Care person had actually read my rant. And in response I (today) received the most wonderfully worded apology. Which I really feel deserves a much wider circulation – please feel free to share it with your friends. I promise I have not altered a single letter of this – it is exactly what I received:

Hello,

Thank you for contacting SugarSync Customer Care.

I apologize for the mail which you have received regarding the promotional offer. Actually our systems send the mails to the customers without our intimation. I am sorry for the incontinence that is been caused by us.

Please let me know if this resoles your
Regards,

I do believe my regards have been completely resoled by their incontinence, with or without their intimation. God bless computer translation programs!